Refund policy

 

RETURN & REFUND REQUEST

We want you to have a wonderful shopping experience with POP Products Plus! If something isn't right with your order, we're here to help.

30-Day Return Request Period

You may request a return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags when applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at hello@popproductsplus.com and include your order number and the item you would like to return.

Please do not send an item back without first receiving return authorization and instructions from us. POP Products Plus works with multiple fulfillment partners, so the correct return destination may vary by product. If your return is accepted, we will provide the appropriate return instructions and, when applicable, a return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or you receive the wrong item, contact us as soon as possible at hello@popproductsplus.com. Please include your order number and, when possible, photographs showing the problem so we can evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of merchandise may not be eligible for return, including perishable goods, customized or personalized products, personal-care or hygiene-related goods, hazardous materials, flammable liquids or gases, and other items that cannot reasonably be resold for health or safety reasons.

Gift cards are non-returnable. Items clearly identified as final sale at the time of purchase are also not eligible for return, except where required by applicable law.

If you're unsure whether your item is eligible for return, please contact us before sending anything back.

Exchanges

If you would like a different item, please contact us first. Because products may be fulfilled by different partners, exchange availability can vary. In some cases, the fastest way to receive another item will be to complete an approved return and place a separate order for the replacement.

Return Shipping

Return shipping instructions will be provided after your return request is reviewed. Any applicable return-shipping charges will be communicated before the return is completed. For eligible damaged, defective, or incorrect items, we will work with the appropriate fulfillment partner to resolve the issue.

Refunds

Once an authorized return has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method.

Please remember that your bank or credit-card company may require additional time to process and post the refund after it has been issued.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at hello@popproductsplus.com.

Questions

Questions about returns or refunds? We're happy to help. Contact us at hello@popproductsplus.com.

Thank you for shopping with POP Products Plus. We appreciate our customers and hope you have a wonderful shopping experience with us!